1. Shipping Methods and Partners 

1.1 Shipping Partners:

We utilise the services of Sendle, Australia Post and Star Track Express as our shipping partners for deliveries within Australia. These reliable courier companies allow us to provide efficient and secure shipping services to our customers. 

1.2 Delivery Days:

Our shipping partners operate Monday to Friday 9am-5pm AEST, excluding Victorian public holidays. Orders which are placed over the weekend or on a Public Holiday will not be processed until the next business day, at the earliest.  

1.3 PO Box Limitations:

For customers preferring delivery to a PO Box, please ensure to select the PO Box option ($10) in the shipping method section during checkout. This option is available even for orders that qualify for FREE shipping. To ensure accurate delivery of your parcel, it is essential to choose the PO Box delivery option if this is your preferred shipping address.

2. Order Processing and Tracking 

2.1 Order Processing:

Orders placed before Midday AEST (Australian Eastern Standard Time) will be processed for pick up the next day by our delivery partner, subject to stock availability. 

2.2 Tracking Information:

Once your order has been processed and shipped, it will be assigned a tracking number for your reference. You can track your shipment using the tracking number provided on the respective courier company's website: 

3. Delivery Responsibility and Liability

3.1 Delivery Responsibility:

  • Once deliveries leave our warehouse in Kilsyth, VIC, the delivery dates and circumstances become the responsibility of the courier company until the items are successfully delivered or returned to our warehouse due to delivery failure.  
  • Sometimes, a delivery driver may be unable or deem the location unsafe to leave your goods unattended at your property.  the product price ONLY for return-to-sender items. 
  • Please allow at least 1-3 days handling time before your order is dispatched. Where possible we will try to process orders for shipment on the same day of purchase, but this will vary depending on the quantity of orders at any given time.  

3.2 Delivery Failure

  • In the event of a delivery failure due to circumstances beyond our control or if an incorrect address is provided, the courier company will return the items to our warehouse. We will refund you the product price ONLY. 
  • Please note when completing your order form, to include a valid street number, suburb, postcode, and phone number. Orders cannot be processed without this information, and Sleep Doctor Snoring will not be held responsible for any delays incurred because of this missing information. 

4. Shipping Structure and Charges 

4.1 Standard Delivery (ATL): 

  • Delivery Timeframe: 3-8 days 
  • Shipping Cost: $10 (added at checkout) 
  • FREE STANDARD Delivery: Available on orders over $60. 

4.2 Express Delivery: 

  • Delivery Timeframe: 1-2 days 
  • Shipping Cost: $12.95 (added at checkout) 
  • FREE EXPRESS Delivery: Available on orders over $150. 

5. Changes to Shipping Policy

We reserve the right to modify or update this Shipping Policy at any time without prior notice. Any changes will be effective upon posting the revised policy on our website.