The Sleep Doctor Adjustable snoring Device works by gently repositioning your jaw during sleep. Your muscles and joints need time to adjust to this new position. Many people experience noticeable improvement after several nights, not just one or two. Using it for at least 7 consecutive nights gives you a fair and realistic trial.

The 30-day money back period starts from the date your order is delivered, as shown on the delivery tracking information – not from the date you place the order.

For pharmacy and in-store purchases, the 30-day period starts from the date on your receipt.

If you’re having difficulty wearing the device for 7 nights in a row due to discomfort, we recommend:

• Making small adjustments as per the instructions
• Trying shorter periods at the beginning of the night and gradually increasing
• If you still cannot tolerate it, please contact our support team – we’ll work with you to find a solution within the guarantee period.
  

If you meet the guarantee conditions, you’ll receive a refund of the product purchase price (excluding any original shipping costs, unless required by law). Return shipping is generally at your cost unless otherwise specified.

Once we receive your returned device and confirm eligibility, we typically process refunds within2-3 business days. Your bank or payment provider may take additional time to make funds available.

Yes. The 30-day money back guarantee applies to all genuine Sleep Doctor Adjustable Snoring devices. Orders placed through our official website and Chemist Warehouse marketplace can be returned directly to us for a refund.

If you purchased your device from a pharmacy, retailer, or other store, please contact them directly to arrange refund or return, under their returns policy.

The Sleep Doctor Adjustable Snoring Device is designed as a snoring and sleep support device and may not be suitable as a stand-alone treatment for diagnosed sleep apnoea or other medical conditions. Always speak with your doctor, dentist or sleep specialist before using this or any oral device if you have underlying health conditions.

For detailed instructions on fitting, using, and caring for your Sleep Doctor oral device, please visit the product page. You’ll find step-by-step guidance, tips for comfort, and usage recommendations to help you get the best results.

• Applies to Sleep Doctor Adjustable Snoring devices only.
• We can only process refunds for orders placed on our official website or Chemist Warehouse marketplace. For pharmacy or other online retail purchases, please contact them directly.

You have 30 days from the delivery date to request a refund under this guarantee.
Claims received after 30 days are not eligible.

You should use the device for at least 7 nights and follow the instructions provided to fairly assess comfort and results. It can take time for your jaw to adjust and for you to get used to the new position, so some initial tightness or unfamiliarity is normal. The longer you wear it consistently, the more your muscles adapt and the level of comfort typically improves over time.

Normal signs of use after a short trial are expected.
The guarantee does not cover devices that are intentionally damaged, misused, altered, or poorly cared for (e.g. harsh cleaning, heat damage).

Fill out and submit the return form - just have your proof of purchase ready.

You’ll need to cover the return postage when sending your product back.

Eligible claims receive a refund of the product purchase price only.
Refunds are processed to your original payment method after we receive the returned device.

The device is a snoring and sleep support aid and is not a substitute for medical treatment.
If you have existing medical, dental or jaw conditions, please consult a healthcare professional before use.